Returns Policy

The return policy is valid for New Zealand.

You have the right to return 30 days after the arrival of your order.
The products can easily be returned. Actual return costs are the responsibility of the Customer and must be paid to the shipping party this applies both In the case of dissatisfied products, as well as a defect received product.

With most packages, the return labels are in the box. If this is not the case, send us an email at sales@footballhq.co.nz and we will send them digitally.

Note: only products in NEW* condition can be returned, we reserve the right to refuse a return with traces of use.
*New = These are unopened products in their original packaging and products that have never been used.

Once we have received and verified your return, you will have your refund within 30 business days using the payment method you used when ordering.

We comply with all relevant laws regarding returns and refunds.

We reserve the right to change our return and refund policy at any time to comply with applicable legal requirements.

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